[vc_row][vc_column width=”1/4″][martfury_empty_space height=”2″][martfury_icon_box icon_type=”image” image=”3886″ title=””]Centre
d’aide[/martfury_icon_box][/vc_column][vc_column width=”3/4″][martfury_empty_space height=”4″][vc_custom_heading text=”Pyramyde Service à la clientèle” font_container=”tag:h3|text_align:justify|line_height:1.5″ google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1549956095087{margin-left: 90px !important;}”][/vc_column][vc_column][vc_separator color=”custom” accent_color=”#93d6f5″][/vc_column][/vc_row][vc_row][vc_column width=”4/5″][vc_custom_heading text=”Trouvez votre question par type de problème” font_container=”tag:h3|font_size:20|text_align:left|color:%231d576d” google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal”][/vc_column][vc_column width=”1/5″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1549952372501{margin-right: 70px !important;margin-left: 70px !important;border-radius: 5px !important;}”][vc_column width=”1/3″ css=”.vc_custom_1549976354692{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 20px !important;background-color: #f8f8f8 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-money” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Fproduits-et-prix%2F%23productPrice|||” title=”Produits et prix”][/martfury_icon_box][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1549976374375{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;background-color: #c0c0c0 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-shopping-cart” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Fordres%2F%23buyOrders|||” title=”Ordres”][/martfury_icon_box][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1549672557600{border-top-width: 5px !important;border-right-width: 20px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;background-color: #f8f8f8 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-credit-card-alt” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Fpaiements%2F%23payOrders|||” title=”Paiements”][/martfury_icon_box][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1549955464371{margin-right: 70px !important;margin-bottom: 10px !important;margin-left: 70px !important;border-radius: 5px !important;}” el_id=”productPrice”][vc_column width=”1/3″ css=”.vc_custom_1549672609488{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 10px !important;border-left-width: 20px !important;background-color: #f8f8f8 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-american-sign-language-interpreting” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Fretours-et-remboursements%2F%23returnsRefunds|||” title=”Retours et remboursements”][/martfury_icon_box][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1549672593181{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 10px !important;border-left-width: 5px !important;background-color: #f8f8f8 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-truck” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Flivraison%2F%23deliveryTime|||” title=”Livraison”][/martfury_icon_box][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1549672577501{border-top-width: 5px !important;border-right-width: 20px !important;border-bottom-width: 10px !important;border-left-width: 5px !important;background-color: #f8f8f8 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][martfury_icon_box icon_fontawesome=”fa fa-question-circle” icon_position=”top-center” link=”url:https%3A%2F%2Fpyramyde.com%2Fcentre-daide%2Fautres-issues%2F%23accessAccount|||” title=”Autres issues”][/martfury_icon_box][/vc_column][/vc_row][vc_row][vc_column width=”3/5″][vc_custom_heading text=”Ordres” font_container=”tag:h3|font_size:20|text_align:left|color:%231d576d” google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal”][martfury_empty_space height=”5″][vc_toggle title=”Comment puis-je passer une commande?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549873951765{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Shopping sur Pyramyde, c’est facile! Une fois que vous avez trouvé le produit que vous souhaitez acheter, suivez les étapes ci-dessous:
- Cliquez sur le produit pour accéder à sa page de produit ou
- Cliquez sur ‘Acheter’ ou ‘Ajouter au panier’ pour ajouter ce produit à votre panier
- Cliquez sur ‘Panier’ dans le coin supérieur droit
- Enregistrez un compte ou connectez-vous à votre compte existant en entrant votre email et votre mot de passe
- Entrez vos informations d’expédition / de facturation, en s’assurant que votre adresse est complète et exacte
- Choisissez votre mode de paiement préféré
- Cliquez sur ‘Confirmer la commande’ pour valider votre commande.
Une fois votre commande passée, nous la confirmerons automatiquement en vous le notifiant par courrier électronique ou nous vous appellerons pour confirmation si nous avons besoin de plus de détails. Veuillez noter que cette confirmation est une étape obligatoire avant l’expédition de votre commande. Si vous ne savez pas si votre commande a été confirmée ou non, veuillez nous contacter ici quelques heures après avoir passé votre commande.
Besoin d’aide pour passer une commande?
Appelez notre ligne de commande client – 67 110 011
Heures de fonctionnement: du lundi au vendredi, de 8h à 20h; Samedi de 9h à 17h; Jours fériés, 9h-17h.[/vc_toggle][vc_toggle title=”Comment savoir si ma commande a été confirmée?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549874029230{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Une fois votre commande validée, nous vous enverrons un courrier électronique.[/vc_toggle][vc_toggle title=”Mon paiement a été traité avec succès, mais je n’ai reçu aucune confirmation de commande. Qu’est-ce que je suis supposé faire?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549875110792{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Veuillez contacter notre service clientèle au 67 001 100 ou contactez-nous ici pour vous aider à résoudre le problème.[/vc_toggle][vc_toggle title=”Comment puis-je suivre ma commande?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549743473681{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Nous vous enverrons des mises à jour régulières sur l’état de votre commande par e-mail et par SMS. Une fois que votre commande a quitté notre entrepôt, vous pouvez suivre son statut en entrant votre numéro de suivi ici[/vc_toggle][vc_toggle title=”Combien de temps puis-je recevoir ma commande?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549875899170{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Nous faisons de notre mieux pour que vos commandes soient livrées à la date indiquée sur la page du produit. Vous trouverez plus d’informations sur nos horaires de livraison ici.[/vc_toggle][vc_toggle title=”Comment puis-je annuler ma commande?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549736145337{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]You can cancel your order by contacting our customer service here .[/vc_toggle][vc_toggle title=”Si ma commande est prépayée, puis-je la retourner?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549734931680{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Yes. We will refund 100% of the cost of the item, plus your shipping costs. To learn more about our return and refund policy, visit https://www.pyramyde.com.ng/centre-daide/retours-et-reimbursements/[/vc_toggle][vc_toggle title=”Ma commande est retardée, que dois-je faire?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549876091487{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Nous mettons tout en œuvre pour livrer à temps. Si nous sommes en retard dans des cas exceptionnels, nous vous en informerons de manière proactive. En cas de doute, n’hésitez pas à contacter notre service clientèle au 67 001 100 ou à nous contacter ici. Vous pouvez également suivre l’évolution de votre commande en entrant le numéro de suivi de la commande sur https: /tracking.pyramyde.com/.[/vc_toggle][vc_toggle title=”Pourquoi ai-je de la difficulté à placer des produits dans le panier?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549876393841{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]If you have problems placing products in your cart, please make sure that you have made all the appropriate size and color selections. If you still have problems, it may mean that the item you are trying to buy has run out. Contact our customer service at 67 001 110 or contact us here .[/vc_toggle][vc_toggle title=”Vais-je recevoir tous les articles de ma commande en même temps?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549738382650{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Vous pouvez recevoir les articles de votre commande séparément car ils sont vendus par différents fournisseurs et nous les expédions dès que les articles sont disponibles.[/vc_toggle][vc_toggle title=”Je n’ai pas reçu la facture pour ma commande. Que fais-je?” style=”text_only” size=”sm” custom_font_container=”tag:h4|font_size:13|text_align:justify|color:%23878787|line_height:2.5″ custom_google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20italic%3A700%3Aitalic” use_custom_heading=”true” css=”.vc_custom_1549876621894{margin-top: 1px !important;margin-right: 1px !important;margin-bottom: 1px !important;margin-left: 1px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;border-left-color: #90d7f4 !important;border-left-style: solid !important;border-right-color: #90d7f4 !important;border-right-style: solid !important;border-top-color: #90d7f4 !important;border-top-style: solid !important;border-bottom-color: #90d7f4 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]Une copie papier de la facture est toujours envoyée avec votre commande. 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