FAQs – Pyramyde

[vc_row][vc_column][vc_custom_heading text=”Find answers to your questions by type of issue” font_container=”tag:h6|text_align:center” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row gap=”1″ content_placement=”middle”][vc_column width=”1/3″ css=”.vc_custom_1548649474849{background-image: url(https://pyramyde.com/wp-content/uploads/2019/01/Untitled-2.png?id=2676) !important;}”][vc_custom_heading css=”.vc_custom_1548650109863{background-image: url(https://pyramyde.com/wp-content/uploads/2019/01/payment-icon1.png?id=3487) !important;}”][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4945″ caption_text=”Orders” action_link=”http://pyramyde.com/help-center/orders/”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4950″ caption_text=”Payments” action_link=”http://pyramyde.com/help-center/payments/”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4943″ caption_text=”Returns & Refunds”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4953″ caption_text=”Delivery” action_link=”http://pyramyde.com/help-center/delivery/”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4955″ caption_text=”Other topics” action_link=”http://pyramyde.com/help-center/others/”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Common Questions” font_container=”tag:h6|text_align:center|color:%23000000″ use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column width=”3/4″][vc_toggle title=”Can someone collect my package on my behalf?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542063787098{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Yes. Please ensure your representative has the tracking number and a signed copy of your ID.[/vc_toggle][vc_toggle title=”How do i cancel my order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1541894397102{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]You can cancel your order by contacting our Customer Service here[/vc_toggle][vc_toggle title=”Can i trust that products on Pyramyde are tested, trusted and genuine?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542057490154{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Yes. We are focused on offering our customers only 100% bonafide and unique items or goods or services. We also take every single essential activity to guarantee that any vendor known to offer non-quality items is immediately delisted from Pyramyde.

It would be ideal if you contact us here if you think an item recorded on our site does not meet these models.[/vc_toggle][vc_toggle title=”How do i pay for orders?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542059074865{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]You can choose from the different payment methods available on Jumia. Please find below the list of available payment methods:

Credit/Debit Card
MTN Mobile Money
Paypal
You can find the payment methods in detail during the final check- out stage. Do not hesitate to contact us for more information when the need arises.[/vc_toggle][vc_toggle title=”Do I need an account to shop on Jumia?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542059402109{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]No, you don’t need an existing account to shop with us. Simply register or login with your Social accounts.[/vc_toggle][vc_toggle title=”How do I place an order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542059910431{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Shopping on Pyramyde is easy! Once you have found the product you want to buy, just follow the simple steps below:

Click on ‘Add to Cart’ button/symbol to add this product to your cart
Click on ‘Cart’ in the top right corner to reveal products in cart and click the checkout button
On the Checkout page, you can either register an account or Login into an existing account by entering your Email and password
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on ‘Confirm order’ to complete your order
Once your order is placed, we will notify you immediately by mail and or phone details of your order, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.[/vc_toggle][vc_toggle title=”Are there any hidden costs or charges when I order from Pyramyde?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542062949502{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]If you order from Pyramyde, there are no hidden costs or charges. At the end of the check- out process, all costs are 100% visible.[/vc_toggle][vc_toggle title=”How can I track my order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542063294038{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We will send you regular emails and SMS updates on the status of your order. You can track the status of your order by entering your tracking number given to you here[/vc_toggle][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”Still can’t find a resolve?” font_container=”tag:p|text_align:left” use_theme_fonts=”yes” css_animation=”zoomInUp”][vc_btn title=”Contact Us” shape=”square” color=”vista-blue” css_animation=”zoomIn” link=”url:http%3A%2F%2Fpyramyde.com%2Fcontact-v2%2F|title:Contact%20Us||”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Click on’ Buy Now ‘ to add the product to your cart.
Click on ‘Cart’ icon on the top right corner.
Click on the ‘View Cart’ or ‘Checkout’ button.
Register an account or log in to your existing account by entering your email and password.
Enter your shipping/billing information, make sure your address is complete and accurate
Choose your preferred payment option.
Click on’ Place Order’ to complete your order
Once your order has been placed, we will either confirm it automatically by notifying you via email, or we will call you for confirmation if we need more information.

Need help ordering? Call our Customer Order Line – 012772367

Operating Hours: Mon- Fri, 8am-8pm; Saturday, 9am-5pm; 9am-5pm public holidays.[/vc_toggle][vc_toggle title=”How do i cancel my order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1541894397102{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]You can cancel your order by contacting our Customer Service here[/vc_toggle][vc_toggle title=”How can I track my order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542063294038{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We will send you regular emails and SMS updates on the status of your order. You can track the status of your order by entering your tracking number given to you here[/vc_toggle][vc_toggle title=”How do I know that my order is confirmed?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542150767709{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Once your order has been confirmed, we will send you an email.[/vc_toggle][vc_toggle title=”My payment was processed successfully, but I received no confirmation of order. What am I supposed to do?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542151058369{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Contact our customer service team at 0700 6000 000 or contact us to help you solve this problem.[/vc_toggle][vc_toggle title=”How fast can I get my order?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542153841329{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We do our best to deliver your orders by the date on the product page. More information about our delivery schedules can be found here.[/vc_toggle][vc_toggle title=”What should I do, my order is delayed.” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542154886814{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We do everything in our power to deliver on time. If we are late in some exceptional cases, we will inform you quickly and effectively. If in doubt, please contact our customer support team at 0700 6000 000 or contact us. You can also track the progress of your order by entering the order tracking number here.[/vc_toggle][vc_toggle title=”Why do I find it difficult to place products in the cart?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542155305844{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]If you have trouble placing products in your cart, make sure you have made all the relevant options.

If you still have problems, the item you are trying to purchase can be sold out. Contact our customer service team at 0700 6000 000 or get in touch with us.[/vc_toggle][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”Still can’t find a resolve?” font_container=”tag:p|text_align:left” use_theme_fonts=”yes” css_animation=”zoomInUp”][vc_btn title=”Contact Us” shape=”square” color=”vista-blue” css_animation=”zoomIn” link=”url:http%3A%2F%2Fpyramyde.com%2Fcontact-v2%2F|title:Contact%20Us||”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Find answers to your questions by issue type” font_container=”tag:h4|text_align:center|color:%23000000″ use_theme_fonts=”yes” css_animation=”fadeIn”][/vc_column][/vc_row][vc_row gap=”1″ content_placement=”middle”][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4942″ caption_text=”Products & Prices” action_link=”http://pyramyde.com/products-prices/”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4945″ caption_text=”Orders” action_link=”http://pyramyde.com/help-center/orders/”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4950″ caption_text=”Payments” action_link=”http://pyramyde.com/help-center/payments/”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4943″ caption_text=”Returns & Refunds”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4953″ caption_text=”Delivery” action_link=”http://pyramyde.com/help-center/delivery/”][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text][electro_ad_block image=”4955″ caption_text=”Other topics” action_link=”http://pyramyde.com/help-center/others/”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Delivery” font_container=”tag:h5|text_align:center|color:%23000000″ use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column width=”3/4″][vc_toggle title=”How long does it take to get my product?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078507878{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Delivery times vary depending on the country, town and product you choose. Please be advised that delivery times for products purchased from sellers of the same region can arrive earlier while other far- off locations in a long time period. Nevertheless, we have various shipping options to choose from. Click here for more info[/vc_toggle][vc_toggle title=”How do I track my order?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078526129{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We will send you regular status updates via email and SMS. After your order has left our warehouse and is on its way, you can also track its status by entering your tracking number on https://pyramyde.com/track-your-order/[/vc_toggle][vc_toggle title=”Can I change my shipping address after my order has been placed?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078538663{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]You may request that your order be delivered to another address, prior to shipping your order. For more information please contact our Customer Service Call Center at 0700 6000 000 or contact us here. If you want to change the shipping address to another region or town, we will have to cancel your original order and repurchase it.[/vc_toggle][vc_toggle title=”I just missed my delivery. What’s happening now?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078552641{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Your package will be dropped at the nearest post office where you can get it yourself.[/vc_toggle][vc_toggle title=”Why do the estimated delivery times for some sellers vary?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078585269{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Estimated delivery times depend on the location of the seller. For example, a product dispatch from France would have a different estimated delivery time for customers in Germany than a product dispatch from Senegal.[/vc_toggle][vc_toggle title=”I have ordered several items, but I have received only one item so far. What’s the happening?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078598256{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Items purchased from various vendors are shipped separately to ensure that your order is not delayed. Rest assured that you will receive all items within the delivery time indicated on the product pages of these items.[/vc_toggle][vc_toggle title=”Can my parcel be delivered to an office?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078611293{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Yes. Yes. Your parcel can be delivered to any address. Simply enter your preferred address as ” delivery address” at the checkout.[/vc_toggle][vc_toggle title=”Can someone pick up my parcel on my behalf?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078627462{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Yeah. Please ensure that your representative has the tracking number and a signed copy of your ID.[/vc_toggle][vc_toggle title=”My package was reported missing. Now what?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078641168{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]There’s nothing to worry about. We will help you replace your order at no additional cost.[/vc_toggle][vc_toggle title=”I have a complaint concerning the deliverer who came to deliver my order. What am I supposed to do?” style=”arrow” color=”green” size=”sm” css_animation=”none” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542078654893{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Sincere Apologies for the inconvenience caused, please contact our Customer Service Call Center at 0700 6000 000 or contact us to get things right.[/vc_toggle][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”Still can’t find a resolve?” font_container=”tag:p|text_align:left” use_theme_fonts=”yes” css_animation=”zoomInUp”][vc_btn title=”Contact Us” shape=”square” color=”vista-blue” css_animation=”zoomIn” link=”url:http%3A%2F%2Fpyramyde.com%2Fcontact-v2%2F|title:Contact%20Us||”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

It would be ideal if you contact us here if you think an item recorded on our site does not meet these models.[/vc_toggle][vc_toggle title=”How can I check product reviews / ratings before buying?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542073311738{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]We advise that you check what other customers have said about a product or vendor before you buy. Click here for a guide to product quality and reviews[/vc_toggle][vc_toggle title=”How do I find the right product on Pyramyde?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542073261597{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Depending on what you are looking for! You can start by clicking on a category menu to reveal all the products we have within that category. You can do a defined search if you know exactly what you want, just type the name of the product or brand in our search bar at the top of the page and click Search. Click here to find out more.[/vc_toggle][vc_toggle title=”Are there any hidden costs or charges if I order from Pyramyde?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542073019865{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]When you order from us, there are no hidden costs or charges. At the end of the check- out process, all costs are 100% visible.[/vc_toggle][vc_toggle title=”Why do i see various prices for the same product?” style=”arrow” color=”green” size=”sm” css_animation=”slideInLeft” custom_font_container=”tag:div|font_size:14|text_align:left|line_height:0.01″ custom_use_theme_fonts=”yes” use_custom_heading=”true” css=”.vc_custom_1542073758734{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-radius: 5px !important;}”]Some of our products are offered by different vendors. This allows you to choose your favourite offer. If a product is sold by various vendors, you also can find the alternative prices of other vendors on the product page.[/vc_toggle][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”Still can’t find a resolve?” font_container=”tag:p|text_align:left” use_theme_fonts=”yes” css_animation=”zoomInUp”][vc_btn title=”Contact Us” shape=”square” color=”vista-blue” css_animation=”zoomIn” link=”url:http%3A%2F%2Fpyramyde.com%2Fcontact-v2%2F|title:Contact%20Us||”][/vc_column][/vc_row]

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